TrustTrial – Legal Hub

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use TrustTrial, including participation in paid trials and submission of public reviews.

2. Data We Collect

2.1 Information you provide

• Account details (name, email, password)
• Public profile information
• Review content, ratings, comments, screenshots
• Verification links (e.g. Google profile, Trustpilot, Capterra)
• Payment details for payouts (e.g. bank or wallet information)

2.2 Information collected automatically

• Device and browser information
• IP address and approximate location
• Usage logs during software trials
• Time spent in-product and interaction events
• Activity within the TrustTrial platform

2.3 Information from third parties

• Identity verification providers
• Payment processors
• Public review platforms
• Software creators funding campaigns

3. How We Use Your Data

• To operate and improve TrustTrial
• To verify review authenticity and track usage time
• To process payouts and manage balances
• To detect fraud, abuse, and misuse
• To provide customer support
• To comply with legal and regulatory obligations

4. Legal Basis

• Contractual necessity – to provide the TrustTrial service
• Legitimate interests – fraud prevention, platform integrity, security
• Consent – cookies and optional integrations
• Legal obligation – financial record keeping and regulatory compliance

5. Sharing Your Data

We may share data with:

• Software creators funding campaigns
• Payment processors and financial institutions
• Verification partners and identity services
• Public review platforms where your reviews are published
• Regulators or law enforcement where required by law

We do not sell personal data.

6. Data Retention

• Account data: retained while your account is active or until deletion request
• Review data: retained permanently for public transparency and campaign history
• Usage logs: retained for 24 months
• Financial records: retained for 6 years in line with UK requirements

7. Your Rights

Under UK GDPR, you may:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of certain data
• Request restriction of processing
• Object to certain processing activities
• Request data portability

8. Security

We use technical and organisational measures including encryption, access controls, and monitoring to protect your data. No system is completely secure, but we work to minimise risk.

9. Contact

KOR Software Services Ltd
Email: support@korsoftwareservices.com
Registered office: Bristol, United Kingdom

1. Overview

By creating an account or using TrustTrial, you agree to these Terms of Service. If you do not agree, you must not use the platform.

2. Eligibility

• You must be at least 18 years old.
• You must be resident in a supported country.
• You must be able to submit genuine reviews based on real usage.

3. Your Responsibilities

• Provide truthful, unbiased reviews based on actual experience.
• Complete the required usage time for each trial.
• Upload screenshot proof when required by the campaign.
• Maintain accurate verification profiles and linked accounts.
• Comply with all policies and instructions for each campaign.

4. Payouts

• Payouts are released only after the creator approves your review.
• Usage logs must match the required duration and conditions.
• Fraud, manipulation, or policy violations may void payouts.
• Payouts may be reversed if reviews are removed or invalidated.

5. Prohibited Conduct

• Submitting AI-generated or copied reviews.
• Misrepresenting your experience or usage.
• Attempting to bypass usage tracking or verification.
• Harassing creators, staff, or other users.
• Uploading illegal, harmful, or infringing content.

6. Account Suspension and Termination

• We may suspend or terminate accounts for fraud or abuse.
• We may act on repeated policy violations or manipulation attempts.
• We may restrict access to campaigns or features where necessary.

7. Liability

TrustTrial is provided “as is” and “as available”. We are not liable for loss of earnings, creator decisions, third-party platform actions, or technical interruptions, to the fullest extent permitted by law.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of TrustTrial after changes take effect constitutes acceptance of the updated Terms.

1. Overview

Creators use TrustTrial to fund paid trials and receive verified public reviews. By creating a campaign, you agree to these Creator Terms.

2. Creator Responsibilities

• Provide legitimate access to your software for reviewers.
• Clearly define campaign requirements, duration, and payout amounts.
• Review submissions within a reasonable timeframe (e.g. 7 days).
• Not pressure reviewers for positive feedback or specific ratings.
• Not retaliate against reviewers for honest negative feedback.

3. Funding and Billing

• Campaigns must be fully funded before launch.
• Funds are held until reviews are approved or campaigns expire.
• Unused funds can be withdrawn subject to platform rules.
• Fees and charges are displayed at checkout and may change over time.

4. Review Approval

Creators may reject reviews only for legitimate reasons, including:

• Insufficient usage or failure to meet campaign requirements.
• Missing or invalid screenshot proof.
• Irrelevant content or clear policy violations.

Creators may not reject reviews solely because they are negative.

5. Liability

Creators are responsible for their own software, onboarding, and user experience. TrustTrial is not responsible for product performance or business outcomes resulting from reviews.

1. Prohibited Uses

You may not use TrustTrial to:

• Submit fake, AI-generated, or copied reviews.
• Create multiple accounts to manipulate campaigns or payouts.
• Mislead creators or other users about your identity or experience.
• Upload malware, harmful files, or illegal content.
• Attempt to manipulate payout systems or usage tracking.
• Abuse verification systems or linked profiles.
• Engage in harassment, discrimination, or hate speech.

2. Enforcement

• We may issue warnings, temporary suspensions, or permanent bans.
• We may remove content that violates this Policy.
• We may notify relevant third parties or authorities where necessary.

1. What Are Cookies?

Cookies are small text files stored on your device to help websites function and improve your experience.

2. How We Use Cookies

• Authentication and session management.
• Remembering preferences and settings.
• Analytics and performance measurement.
• Fraud prevention and security.

3. Managing Cookies

You can manage or disable cookies in your browser settings. Some features of TrustTrial may not function correctly if cookies are disabled.

1. Moderation Policy

We moderate content and behaviour to protect platform integrity and users.

• We review reports of fraud, abuse, and manipulation.
• We may remove content that violates our policies or the law.
• We may restrict or terminate accounts where necessary.

2. Complaints Policy

Users and creators may submit complaints or concerns to support@korsoftwareservices.com. We aim to respond within 7 business days.

3. Refund and Payout Policy

For creators:

• Refunds are available for unused campaign funds, subject to platform rules.
• No refunds are provided for completed reviews and approved payouts.

For reviewers:

• Payouts are released only after creator approval and policy compliance.
• Payouts may be reversed in cases of fraud, misuse, or invalidation.

4. Data Retention Policy

• Usage logs: retained for 24 months.
• Financial records: retained for 6 years.
• Reviews: retained permanently for transparency and campaign history.
• Account data: retained while your account is active or until deletion request.

5. Contact and Ownership

TrustTrial is owned and operated by KOR Software Services Ltd, registered in England and Wales. For legal or compliance enquiries, contact: support@korsoftwareservices.com.